Order Track

Order Tracking Guide

Thank you for choosing inwaan services! Below are detailed instructions to track your order based on your shipping method (sea freight, air freight, or courier).  

1,Received Tracking Info

Tracking your order is simple. Once your order has been shipped, you will receive an email with a tracking number and a link to the carrier’s website. This allows you to follow your package every step of the way, from our hands to yours.

2,Track via the correct platform

Use the tools below based on your shipping method:

--Sea Freight

Enter the Number of Bill of Lading (B/L) on the shipping carrier’s website (e.g., Maersk, COSCO) or third-party logistics platforms.

Estimated delivery 20–45 days (subject to customs and port delays). 

--Air Freight

Track the number of Air Waybill (AWB) on airline websites (e.g., IATA) or your freight forwarder’s system.

Estimated delivery 5–15 business days.        

--Express Freight

Enter the Tracking Numberon the courier’s website (e.g., DHL, FedEx, UPS).

Estimated delivery 

To US/CA :3-7 Days

To East Asia / Southeast Asia :2-4 Days

To EU: 4-8 Days

To other Country/Area: 5-12 Days

--Standard Freight

Track the number of carrier website (e.g  www.17track.net )

Estimated delivery 7-20 Days

3. Shipping Method Details

(1) Sea Freight 
-Best for: Large shipments, bulk orders, or non-urgent deliveries.  
- Tracking Tips:  
- The first 3 digits of the B/L number indicate the carrier (e.g., "MAE" = Maersk).  
- Contact our support team with your B/L Numbermand Container Number for assistance.  
- Key Notes:  
- Delays may occur due to weather, port congestion, or customs clearance.  
- Once cleared, local logistics partners will notify you via SMS/email.  

(2) Air Freight 
-Best for: High-value or time-sensitive goods.  
-Tracking Tips: AWB numbers are typically 11 digits (e.g., 123-45678901).  
-For multi-shipments, contact support for end-to-end updates.  
-Key Notes:  
Ensure accurate recipient details and customs documentation.  
Destination customs may charge duties/taxes; confirm fees in advance.  

(3) Express/Standard Service
-Best for: Small packages and fast delivery.  
-Tracking Tips:  
Click the "Track on [Courier Name]"link in your order details for direct access.  
Track via the courier’s mobile app for real-time notifications.  
-Key Notes:  
Tracking updates may take 24-48 hours to activate after dispatch.  
If marked "Delivered" but not received, contact the local courier office first.  

3. FAQs  
Q1: Why hasn’t my tracking information updated?
- Sea/Air Freight**: Possible customs hold or transit delay. Contact us for carrier schedules.  
- Courier: If no updates for >3 days, we’ll escalate to the courier.  

Q2: Can I change my delivery address?
- Sea/Air Freight: Changes are locked after departure. Verify details before ordering.  
- Courier: Request rerouting (additional fees may apply).  

Q3: The status says "Delivered," but I didn’t receive my package.
Check with neighbors/security. If unresolved, contact the courier’s local depot first, Then Send message to us.  

4. Pro Tips  
- Bookmark this page or save your tracking number for quick access.  
- Follow our social media (links below) for shipping updates and promotions.